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Product Details
Customer Reviews (15)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (15)
Average Rating:
5 out of 5
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Great radios. Ordered 2 more, delivered in 3 days in the suburbs. i recommend!
very good quality
Works, communication is good
It took 8 days to the ulyanovsk region. The truth was to pick up at the other end of the city. Set as ordered. About working capacity i will add a review later)
The radios came quickly, the checks passed, they work. Later i'll write as they are in the case
It went a little longer than expected, but in general everything is fine, everything works. I did not check the range yet. After the test i will add
Arrived the parcel for a week. everything corresponds to the description. the radios are working. light. Made qualitatively. in the city 1 km take clearly, and even from the apartment panel house. Tried the same distance from the apartment to the apartment: from the fifth floor to the second reception confident (with interference, but clearly audible), back through the word and from the window, but the truth and the apartment on the back of the house For interest i'll take to work, i'll compare with the more serious "workers" radios that we use at work.
All cool
Very good product, a very attentive store to solve any problem very professional with customer service.
Made delivery from russia, to the nizhny novgorod region. Reached in 7 days, packed well. Package and quality match.
Very fast shipping. The radios are happy! Thank you store!
Excellent, with delivery well, the quality is excellent
Radios for their money are just fire. Cross country run for 5 km. The truth at such a distance is heard in a time. For a distance of 1-1.5 km itself. The sound is clear, loud, without ringing and rattling. The microphone is sensitive, even at the distance of the extended arm catches perfectly. The simplest equipment is very worthy. Recommended delivery to the sverdlovsk region took 13 days taking into account may holidays. I recommend the product and the store.
Everything works, everything is cool, very quickly brought
Excellent walkie-talkies, very good quality