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Product Details
Customer Reviews (17)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (17)
Average Rating:
5 out of 5
5 out of 5
5 stars (17)
4 stars (0)
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1 star (0)
I ordered the second time, in the first delivery there were several damaged frames, wrote to the store and he with the second delivery sent the details to replace the damaged. Very nice. An excellent option for storing shoes, especially in a large family. Easily fit men's shoes 44 sizes.
In moscow arrived in 3 weeks. Packed well, everything came whole. The storage system is very satisfied, neat and roomy.
Boxes correspond to the description, flat shoes 38 size all fit, for pins need boxes higher
Good boxes!!!
Good boxes. All as in the description. I did not communicate with the store. Track tracked. Walked 22 days
5 stars - perfect - came fast
It came without damage. It is difficult to assemble because the system is not too tight. But in general it looks good and does not seem to fall apart, we use a child in the closet, it looks decent.
This is the second time I order this product and I am always satisfied. Received fast, easy and solid mounting. I recommend it
I thought it would be better.
Despite how the product was packaged, I'm surprised the product came 100% in tact, not broken. The boxes are made of 2 parts: 1- The structure that holds the actual shoes are made of some flimsy plastic that is used for notebook binder covers. 2- The drop box window is made of plastic, which is the strong part of the whole structure, but when packaged wrong, can be damaged easily. I've bought these types of boxes from a different store, and the drop box window came damaged. The shoe box, itself, is not very durable and strong. However when you pack all six boxes together 3 x 2 (like in the picture), it's very strong. These boxes came with instructions, which is also great, even though you have to be an idiot to not figure out how to put these boxes together. Definitely will be ordering more from this seller.
The goods are good, the description corresponds to reality. But, delivery and packing of goods leaves much to be desired!!! Of the 24 boxes, only half came.
The plastic to make up the box is quite flimsy and thinner than I expected. Doesn’t look good or solid on it’s own, but as mentioned in most reviews, putting multiple boxes together makes them somehow stable and solid. Take a bit of time to figure out how to install it but doable. Functions as it should so overall I feel I get for what I paid for. I can’t say I will definitely order again, but will still consider if I needed more. Note: look through review photos of other people will gives a good idea how to use them.
Ordered 28.03.19, came 16.04.19 to murmansk. Quality is good, gather easily and conveniently, the material is dense plastic. In the drawers there are holes for ventilation. If desired, boxes can be fastened with each other, each drawer has fasteners. It turns out a strong construction. Packed very carefully in a puffy. Size 33x23x13. Excellent boxes, now it is perfectly visible where the right shoes lie. I bought 6 pieces for 1188,15. I am happy with the purchase, i think i will order more to place the remaining shoes.
It arrived very quickly. First it seemed impossible to assembly, it took a while but finally succeed. Looks nice. I will order more.
Great product, as described.
Invited time second, satisfied מהקופסאות, make order in shoes. Free shipping arrived within three weeks. Thanks to the store
Good boxes. There are a few nuances. Plastic attracts hair, solved by antistatic. Under the weight of the upper boxes, the lower slightly sows.