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Easy returns and refunds
Free Shipping Worldwide
Product Details
Customer Reviews (19)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (19)
Average Rating:
5 out of 5
5 out of 5
5 stars (19)
4 stars (0)
3 stars (0)
2 stars (0)
1 star (0)
Very excellent thank you I recommend the store
Works Perfect
Very good
Honda cr-v rd 1, year 1999, left-hand drive, american running super (iso 9141-2 protocol), store well done, score 5 +
The store is not sociable, the questions are not answered at all. For this low score for communication. The device works well. Got what i expected. Kutsky english instruction. But some points require explanation. What is the difference between diesel 1 and diesel 2?
Tanks
good
As described plug and play
Works with hyundai getz 2008g. v.! *****
Fast shipment, fast delivery, thanks to the store, order the second first myself then wife in the car, set the engine temperature on the main screen and trigger alert by 96 degrees, in order not to overheat in time to turn on the air conditioning and thus the engine temperature drops.
Very very fast delivery, works great with my Citroen Berlingo I. 2008
The device is good, came quickly, with the vista of st. cross became friends immediately, despite the fact that the alarm state 21bt was already connected to the obd 2.
The order came quickly, in good condition, the purchase is satisfied
I arrive all right, according to description, fast shipping 20 days app, lack to test
The quality is excellent, the screen in the sun shows perfectly.
The product is just like the ad and works well. the bad thing is that you couldn't change the language and the instrctions you bring is in english.
Very fast shipping. Quality products. Packed well, although at the post office managed to dump the box, but inside the whole. Hyundai accent 2017 works without problems. I recommend!
I liket its number1
Peace, mercy and blessings of God be upon you It's the second time I'm ordering this product. He plays very well. I have dacia Dokker 2014 Picture of the first order... For months, he's been doing it perfectly. I left it on the heat indicator because Dacia deleted it.