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Product Details
Customer Reviews (18)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (18)
Average Rating:
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Very quickly received the goods. At the moment did not open. Saw that packed very and very well. In the nearby time i will install, and i will write an additional comment
It came to murmansk very quickly, for 2 weeks, to light it is necessary to press the water as the indicator is on the crane itself, later i will add photos, thank you to the store.
Excellent Product conforming to specifications. Colors change with water temperature I'm very, very satisfied.
Fast shipping, product as described in AD! All very well packed and protected!
excellent
Everyone is satisfied with both quality and price, and delivery speed
Better than i imagined it was missing and prove it.
Arrived safely and safely, in the view of hlipovat, installed, everything burns and works, only noisy, and so for this money will go.
It came quickly, packed perfectly, thank you.
Very fast shipping
received on time and it's a beautiful faucet. great buy
The measures of the tuverias are not those of my country, the replacement should be sought, from rest is the one on the page, it only needs to be installed.
Delivery fire, very fast, packed on conscience, goods super, store advise
The order is processed and delivered quickly, in the promised time .. For this thank you very much to the store!!! The seller definitely recommend .. Next on the goods-the packaging of norms, so everything came to an end and safety, this is an undoubted plus .. Installation and connection did not take much time, everything works: water flows, diodes burn .. But there are a couple of comments: diodes do not always work clearly and very noisy mixer (relatively with the old) .. But all this is already to the manufacturer, not to the seller .. Let's see how this product will manifest itself in the future (how much is enough) .. But i definitely recommend the product and the seller .. Thank you all.
Everything is fine, it came very quickly, days for 10! The batteries are not included, the screws for the box with batteries are extremely small, neat. I need a large enough pressure, so that from the tap the jet poured exactly a fountain. As noted close water consumption will be more than a conventional mixer. Flexible eyeliner for cold water was short, only cm 30, the benefit was long by accident scrap Thank you store!
recommande
Not yet put, but it looks solid and hard.
Stylish mixer, well packed. Until i installed it. Delivered quickly from chelyabinsk to moscow. after installation i will write.