SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
BKLD High Waist Wide Leg Pants Women 2018 Summer Casual Trousers Sexy Beach Wear See-through Flare Pants Lace Pants FemaleUSD 10.49/piece
BKLD King Queen Couples T Shirt Crown Printing Couple Clothes Summer T-shirt 2018 Casual O-neck Tops Lovers Tee ShirtUSD 6.09/piece
BKLD Fashion Summer Girls tops Heart print Tassel t shirts women short sleeve tee shirt female students t-shirts teenagersUSD 6.80/piece
BKLD 2018 Black PU Leather Waist Belts Bag Accessories Women Waist Belt Fashion Small Mini Bags Female Streetwear BeltsUSD 7.99/piece
Pants of good quality. We arrived in 2 weeks. Thank you!
Pants super, delivery to tver region 2 weeks, quality is excellent
Pants came very quickly. Excellent quality, do not shine through, really liked. The size approached.
Good quality, look good. Raincoat fabric, so they can be hot
Excellent pants, pleasant to the body fabric. But! Thanks to stupid reviews, i did not guess with the size, took xl for a height of 170 cm, ot-75 and ob-100 and they turned out to be huge to me.
Excellent panties, the quality is good, the fabric is not hb, more like silk
pants are good quality and very cute! would definitely recommend!
Pants super. On the growth of 180 took m. Last time i took black s, at the waist were perfect, but very short. M is good in length, but at the waist (i have 63) large. Delivery is almost a month.
Dear store, Thanks for the excellent quality of the product. Highly recommended the seller and wonderful communications.
The fabric is pleasant to the touch. Description corresponds
Happy! Better than I expected! Material is thin but great for spring / summer, better than thicker material. Actually the fabrici is very nice, very pleasant to touch. Color is more nude beige. I ordered M because I want it more loose over legs. My parameters are: waist 66cm, hips 105cm and it fits great! I could have smaller waist, tighter, but it's not too loose, I think I can fix it for better feeling but as I said I wanted it looser, because of my thick tights, and I have what I wanted. 13 days to Czech Republic!! Thank you store
I got my pants. Great! The material is light, came quickly. I recommend. Do not be afraid to order from this store, all at the highest level)
Cool, but in summer it will be hot)
On my height 173 would have taken less were short, on the hips slightly large, but not scary. Minutes terrible chinese smell and one of the pockets was torn. In general, not bad for their money, because in stores such are worth 2500
It was possible to take a smaller size, the material is thin, the second time would not buy
The fabric is pleasant to the body, but unfortunately synthetics ((the style of the trousers is very cool, now fashionable, but the fabric is sad! The order came in less than a week!
Pants are not bad. Very good. In principle, as well as the material. But on me they look not very if honest only in the garden at grandma can wear them