,
Buyer Protection
Safe shopping
Easy returns and refunds
Free Shipping Worldwide
Product Details
Customer Reviews (16)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Related Products
Real customer reviews (16)
Average Rating:
5 out of 5
5 out of 5
5 stars (16)
4 stars (0)
3 stars (0)
2 stars (0)
1 star (0)
I love it precious
Excellent!
the bag is pretty but, I ordered 2 of red and 2 of Blue the store shipped 1 of red and 1 of Blue I contact them they did not refund me since in February till now
The bag is small, everything works, looks decent, let's see what will be after socks
The bag is very beautiful and beautiful quality. Packed was very good. The parcel arrived in the moscow region in less than a month, everything came safe and sound.
The package reached the kemerovo region a month, the track was tracked. the bag fully corresponds to the store's description is very light and roomy, looks very beautiful. it was packed in a bubble film, inside the air bag. Upset that there were deep dents on the bag from the handles on both sides, i hope that they straighten, the lining did not like the rustling paper. Well, in general, the bag is cute, i advise you to buy. Thank you to the seller.
Fast delivery good quality
Pretty but small for my taste
Ordered as a gift to my mother. The bag came before the stated deadline, in general the delivery time took 3 weeks. The item was packed in a bag and a plastic bag. Inside the bag was a package with chinese air). The appearance is sewn qualitatively: the lines are straight, the threads do not stick out, the locks work. The smell is almost absent. Pleased that it is very light. For such a price is a very good bag, beautiful. Mom liked it! Upset the fact that a little different model came ((the difference in the handles, and there is a manufacturer's name in the form of a metal buckle.
Beautiful :)
Pts cool handbag without protruding threads and creases
Elegantly beautiful. It’s a little smaller than the picture. Other than that, I recommend
The bag was really nice and really good quality!!
Good leather handbag. Zama. Inside a couple pockets. Sewn neatly, the seams are even, the locks work. The product fully corresponds to the description and photo. Sending-delivery was 50 days after payment. (23 days by our customs and post office). The track was tracked completely. Packaging is reliable, there are no creases and dents. I recommend the store and the product.
Super, looks chic, not quite convenient to climb inside, tk. It can be said oak, of course, because not the skin)) the color is not exactly what i expected, but not bad, but in general i liked it very much.
It is very good exact color thanks