The Useful Information You Need To Know Before Purchase
- Make SURE that we can delivery to your place before you place the order, we will states the places that we cannot delivery to. The places we cannot delivery will marked in a lower place of this detail page.
- Choose the local warehouse of your country, IF NOT or CHOOSE WRONG, you must afford the customs duties, extra courier fee and VAT.
- If you come from US, UK, Russian, Belgium and Poland, we can send the goods to you form our warehouse of your country;
- If you come from the other countries and you can purchase from our store, we will send to you from our warehouse of Belgium or Poland. 9Although we setting from China)
- If you buy some other products or accessories lower than 2kg from our shop, we will deivery to you from China.
- The robot vacuum can be used for different kinds of floor including wooden, carpet, marble, ceramic etc.
- Please NOTE it is not applicable for black(Dark) color floor.
- The manual is available in 7 languages version:English/Russian/Spanish/Portuguese/German/French/Arabi
Fmart E-R550W(S) Robot Vacuum Cleaner with APP Control Power Suction and Auto Charge for Hard Floor Pet Hair Vacuum Cleaner for Home
Q:In which condition, fmart store may change the shipping method for your order?
A:We provide the tracking no. For 100% our order. The items will be only shipped to the address on the order. Please make sure the address on your order is correct before your order. For more in need of expedited delivery, please check the item listing or contact us for more information.
Q: If the working voltage is for my country?
A:Our adapter working with 100-240 VAC and it works in the most countries of the world.
Q: Is there any customs tax?
A: All the products shipped from the abroad warehouse, we will afford the tax duty. If the whole product shipped from China, the buyer should afford the tax duty.
Q: If the plug work in my country?
A:We will send you a EU adapter, if you want to US or UK adapter please contact us before order,thanks.
1.All items include our 100% Satisfaction Guarantee.
2.The warranty period is guaranteed within half a year. If the robot parts are damaged within half a year,
the products can be supplied free of charge ( except robot consumables such as brush, mop and HEPA).
1.There is a 7-day return policy for a full refund if you do not want.
2.Returned items must be in original packaging and in original condition.
3.We do not cover postage for returned item. After we receive your returned item, please allow up to 7-15 days for us to process the return and refund to your account from Alipay.
1.If you are satisfied with our products and services,please leave your postive feedback and 5 stars.
2.If you don’t satisfied our products,pls contact us before you leave negative feedback.we guarantee we will 100% slove any problem for you and make you satisfied.
1.Please select “Seller’s Shipping Method” from YOUR local warehouse.
2.Shipping time is 2-7 business days except remote areas in your country(Except Holiday in YOUR COUNTRY).
3.Handing time is 1-3 business days. ( Except Holiday),if you can not buy products in our store, please contact us directly.