Please note that the rug was not perfectly flat when these pictures were taken. The warped lines in the carpet are not a defect, but only a result of the fold lines on the carpet because of its not being laid perfectly flat. The crease will disappear after a few months.
Designers and dealers are more than welcome. This rug can be custom made if you need a different size. Design can be customized too. There is no limit to any change like add-ons and eliminations. For example, you may replace the border with one from another design or eliminate the medallion. Colors can also be customized. If you wish, you can always supply us with fabric swatches, paint chips, or yarn samples, etc… We can match them in the rug . A strike-off will be produced to make sure of final results meeting your requirements.
Term of Service
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 5 days once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual counties, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties and taxes for importation into your country, These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for custom duties.
We do our best to serve our customers that the best we can.
We will refund you if you return the items within 15days of your receipt of the items for quality reason. However, the buyer should make sure that the items returned are in there original conditions .If the items are damaged or lost when they are refunded, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, and background, etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.