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5.522.53534
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Product Description

Size Note

Please choose the US size according to Your Feet Length or European size ,the size chart as below.
If your feet is wide or thick, please choose a larger size.
Before choose your US size , you had better measure your feet length.
How to Measure Feet Length
Please measure your feet length carefully ,with the method of the picture below:
IPS :
For Russia buyers and other Europe buyers, pls note our shoes are printed with Chinese size, and Chinese size is one size bigger than Europe size. That means, if you normally wear Russia 38 or Europe 38, then you need choose Chinese 39, as per size table, it is US 8, then click US 8 to place order.
Sometimes, maybe you normally wear Russia 39 or 40, Europe 39 or 40, in this case, you can choose Chinese size 40 or 41, as per size table, it will be US 8.5 or US 9.5 ( it has 0.5cm difference between each closing 2 size )
Size table based on WOMEN US size, so if you need buy for MEN, then pls just choose size as per ur foot length

Q&A

1. Will you offer tracked shipping no. ?

Yes, our parcel can be tracked.

2. What is your after-sales service ?

– pls communicate with us about shoes size first before you place order if you are not sure about it.

– At once you get the unfit size, if it is not our reason shipped the wrong size to you, then we suggest you try best resell to someone others and then buy a new one, and we will offer you a better price as per surport. You also can return the shoes to us at your own spence about shipping.

3. How to do if we do not like the drawing ?

Our photoes are 100% real shot show, and since it is hand painted, not printed by matchine, if you order from us, it means you totally understand that hand painted drawings can not be 100% same as photoes, there are no two identical leaves in the world. So pls give some tolerance about this special products. Thank u so much.

4. Pls contact us first before you would like to open dispute at any reasons. We love all our buyers, we love our stores, we will try best to solve all problems for you. Thanks for ur co-operation.

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of albertregina.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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