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Product Details
Customer Reviews (15)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (15)
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Very high quality, but very small panties
I order this set for the second time, chic! At 88/62/92 i take l
Wrote to the store, helped to choose the size, on the parameters og 86, under the breast 72 i was advised 75c, the volume of the hips 90-91, the size m, in general the bottom i like a little freer, but i'm fighting that l bolshevat would be. The linen itself is beautiful and quality, there are no complaints, everything is like in the photo, even i think i still take the kit in a different color
Received the order and is insanely happy! Linen of excellent quality, did not even expect!!! Lace is very soft and pleasant to the body. In size, everything came well (on the dew. 80 v and 46r-r ordered 85 v and panties xl). Delivery fast-13 days to st. petersburg. I ordered 4 sets. Unfortunately, some sets were not in the ordered colors (t. blue and gray), the store wrote about it and offered a replacement for other colors, agreed. Definitely-i recommend the seller. Perhaps the best order for ali.
Mega cool underwear!
Bra is perfect for 84 bust, 70 underbust (a small 70C). But! M panties are small for 68 waist, 88 hip (size S). You should take L panties for the same measurement.
The set is very beautiful, high-quality, everything is neatly stitched, the seams are even. Fully corresponds with the photo in the description. Take on the size more, so as not to lose with the size) on your xs-s ordered m, in size everything came great. Packed neatly, in a separate package, as a gift the store put the rubber. I advise you to buy, if you still doubt!
A beautiful set, thin and gentle so that it is barely felt on the body. On the chest 75b (86 chest girth, 72 under the breast) the chosen size sat well, but a larger volume would already hold worse. Delivery was fast-8 days.
Linen is super, but does not match the size grid, you need to take 2 sizes larger, bust so exactly
Insanely pleasant to the body! Gentle, soft! And so beautiful!! I'm very happy to buy! Thank you! To each set the store put a cute bracelet as a gift)
Reached in 3 weeks in the novosibirsk region. The store sent the track, and after 4 days wrote that the burgundy kit is not available. I did not really understand how it is possible, but asked to send gray in this case. The underwear was in a zip bag, looks super! Excellent quality, threads do not stick out, very beautiful. Take a larger size than wear normally.
On the bust 88 under the breast 78, hips 95 and height 172 set sat tutplka in the tunic, less can not be size. Panties for me are low, plee pubic cover
The bra came up, but the panties were small by at least two sizes, you have to re-order the kit only because of the panties. It is a pity that the store can not assemble a set of different sizes of the top and bottom.
Excellent purchase!) still, beautiful, neat) in size took 1 most
Great kit. After reading the reviews, at its size s (75c) ordered l, came up perfectly. In the rostov region came for 2 weeks. I will order in other colors