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Product Details
Customer Reviews (16)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (16)
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I arrive fast, as shown in the photos, recommended store. I still can not, I hope it goes well.
Product come as described however veinho missing a tested propeller protection drone flies well camera also veinho with most already contacted the store expecting a seller and excellent attentive
works okay but cant use the controller as yet
l've received it but not tested yet.It came earlier than expected .Am satisfied with the fast delivery thanks
Good quality good store recommend
Everything works. The store is well done. I recommend
good everything works but my video can't record best. store fast shipping thank u seller....
Excelente
Already received the product but still not tested, but believe it is a good product because everything is as described on the website, just need test the camera. Delivery fast.
The components correspond to the description, no questions. The parcel went to rostov for 30 days. Packed well, the quadcopter is intact.
Hello store, the recipient our Son of this order is still away on his annual holidays, and the order is sitting at his local post office awaiting pick up on his return, I will fill out these forms in the hope that the goods have arrived safely and undamaged and thank you for your service. Kind Regards. Alan Simpson..
Excellent toy, the child is delighted
it's good but very young
Copter small, battery for 750. Pure for children to frolic, quality for 3 +. With the motor go plastic gears on the propeller, any obstacle and gears drains.
Good product, very attentive and shipping was fast
It seems that everything came perfectly and not for long even!!! But that i can not move in!!! With remote then how to use ..... Damn this china try to figure out...