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Product Details
Customer Reviews (20)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of albertregina (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of albertregina.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (20)
Average Rating:
5 out of 5
5 out of 5
5 stars (20)
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1 star (0)
Set wife really liked. Fast delivery, very beautiful work. The store advised the size of the panties, everything went exactly. Very grateful to this seller, if it were possible I would put the seller 10 stars.
At first glance, the kit seemed great but when it was lost just right. opg 90 og100
I liked the kit very much. And the size came up
Linen is happy. The village is excellent. All as in the description. Color too (camera does not transmit)
Excellent quality product. i recommend! thanks to the store!
Everything is fine and fast.
Everything is ok, the linen was sent straight back to back) although it was frozen so it is necessary to take a little more probably, it's me about the bodice. Delivery somewhere month, all as in the picture, looks beautiful. Can then add feedback
True to size. Very nice fit and design.
It's perfect! The store is very responsible and polite. He was asking me to repeat my size and adress. I'm satisfied very much! I love it!
A wonderful set. At 75c clearly sat down
Perfect. Everything is clearly in size. I watched the dimensional grid.
Quality is incredible! Dimension correspond) thank you very much
Did not like panties... large .. usually wear thongs. This set took because of the bra. But in general, the kit is decent. I recommend
The quality is super, but small.
Beautiful underwear, the parameters 85-66-88 came up size 34 in. Panties m are also good and also came up. I advise you to order.
I was very afraid that it would be small, i ordered more, now i'll give my mother, very big))) but the quality is super, i strongly advise. Not small, take in size. This d is exactly like our d. The store writes a message that he is small, do not listen
Thank you, Its beautiful
Super quality! The store is sociable! Shipping fast! Fit in size!!! I will order more!!! Thank you good seller!!!!
SUPER!
I recommend to buy, it came quickly, polite store.